Property Manager Terms of Service
Last updated: May 4, 2026 · Effective immediately for new and renewing accounts
These Terms of Service ("Terms") govern your use of Permit Ready Pros Consulting Inc. ("PRP", "we", "our", "us") services as a property management company or individual property manager operating short-term rental units on behalf of underlying property owners in the City of Toronto.
Individual short-term rental hosts are governed by the separate Host Terms of Service.
Plain-language summary. These Terms cover you if you operate 2+ STR units on behalf of owners. PRP is paid per unit per year via Stripe (credit/debit card). You can add units self-serve in the portal. Standard tier ladder applies (Starter → Growth → Partner → Enterprise).
1. Parties & Authority
You ("Client", "you", "your") represent and warrant that you have the legal authority to enter into these Terms on behalf of the property owners whose units are included in your portfolio.
2. Portfolio Compliance Packages
PRP offers four flat-rate per-unit annual packages. All fees are in Canadian dollars (CAD), billed annually per unit, and exclude HST.
| Package |
Portfolio size |
Per-unit annual fee |
| Starter Portfolio | 2–5 units | $1,350 / unit / year |
| Growth Portfolio ★ Most Popular | 6–15 units | $1,200 / unit / year |
| Portfolio Partner | 16–40 units | $1,050 / unit / year |
| Enterprise Partnership | 40+ units | Custom pricing — every portfolio is different (scoped per written proposal) |
Feature inclusions per package are listed at permitreadypros.com/property-managers. The package and unit count selected at checkout govern the scope of services to which you are entitled.
3. Billing & Payment
- All fees are billed annually in advance, with quantity equal to your enrolled unit count and unit price equal to your package's per-unit rate. PRP accepts payment via Stripe (credit/debit card).
- Subscriptions auto-renew on the anniversary of your start date unless you provide written notice at least 30 days prior to renewal.
- Renewal reminders are sent by email approximately 60 and 14 days before each renewal.
- If a payment fails, your subscription is marked past_due. Stripe automatically retries; if all retries fail, portal access is paused (no data is deleted).
- Enterprise pricing is governed by a separate written proposal confirmed by PRP prior to invoicing. Enterprise clients may be invoiced manually outside Stripe at PRP's discretion.
- You may manage payment method, view invoices, change package, or cancel via the Stripe-hosted Customer Portal, accessed from your account page.
4. Portfolio Scope & Unit Changes
The portfolio covered under these Terms is defined at time of purchase based on your enrolled unit count. You may change the portfolio size as follows:
- Adding units (within your current package's band): You can self-serve add units one at a time from the client portal. Stripe pro-rates the additional unit cost for the remainder of the current term and charges your payment method immediately.
- Adding units (above your current band): If your unit count would exceed the package's band ceiling (e.g., adding a 6th unit on Starter), you must upgrade to the next package tier. The portal surfaces this option automatically.
- Removing units: Reductions take effect at renewal. No prorated refunds are issued mid-term.
- Tier changes (cross-band): Available self-serve from the portal at any time. Upgrades are prorated immediately by Stripe; downgrades take effect at renewal.
- Portfolio intake: PRP will conduct a portfolio review at the start of each term to assess compliance status across all units.
5. Self-Serve Portal Access
Active subscribers receive access to a secure web portal at permitreadypros.com/client-portal.html for the duration of their subscription. The portal lets you:
- View your current package, unit count, renewal date, and portfolio compliance status
- Add, edit, or remove unit records (within your enrolled unit count)
- Upload documents per unit (permit certificate, ID, listing screenshots, MAT receipts)
- Track 180-night usage per unit (entire-unit listings)
- Connect Airbnb iCal feeds per unit for automated stay tracking (Growth Portfolio and above — see Section 7)
- Confirm Municipal Accommodation Tax filings per unit (Growth Portfolio and above)
- Review portfolio-wide risk flags (per package)
- Manage billing and view invoices via the Stripe Customer Portal
- Invite team members (seat counts vary by package)
6. Scope of Services
PRP provides a portfolio compliance platform (software) plus consulting and advisory services for your managed portfolio. Specific inclusions vary by package.
Platform (all PM packages):
- Portfolio compliance overview + per-unit register
- Per-unit document hub + checklist
- Stage tracker + exposure echo per unit
- Risk flagging
- Portfolio reports (compliance, document health)
Platform additions (Growth Portfolio and above):
- Portfolio-wide compliance heatmap + unit status tracking
- MAT guidance + template library
- Lifecycle calendar (renewals, MAT, inspections)
- Portfolio alerts
Platform additions (Portfolio Partner and above):
- MAT preparation workspace + per-unit filing workflow
- Cross-platform booking overlap detection
- 180-night forecast + stay tracker per unit
- Investigations workspace
- Internal reports (stay utilization, overlap exposure, investigation activity, operational activity)
- Team access seats
Platform additions (Enterprise Partnership):
- White-label portal option
- Custom reports + portfolio strategy
- AI executive summary + forecast reports (overlap, utilization, risk)
- Full portfolio risk management
- Advanced team permissions + operational settings
Service / consulting (varies by package — see public packages page):
- Portfolio intake review and risk assessment
- Per-unit permit application support
- STR eligibility assessments per unit
- Principal residence compliance guidance
- Listing compliance review across managed units
- Municipal by-law education and advisory
- MAT guidance and template communications
- Light violation guidance (Growth and above)
- Violation response support, reinspection prep, dedicated account contact, quarterly compliance reviews, ongoing risk flagging (Portfolio Partner and above)
- Escalation support, ongoing compliance monitoring, dedicated MAT review, implementation + onboarding project (Enterprise Partnership)
PRP does not submit applications, does not act as a licensed property manager, does not file MAT, and does not act as your agent with any municipal authority.
7. Airbnb Calendar (iCal) Stay Tracking — Optional, Per Unit
Property managers on Growth Portfolio, Portfolio Partner, and Enterprise Partnership packages may optionally connect Airbnb iCal calendar feeds per unit so PRP can automatically track booked nights against the City of Toronto's 180-night cap on entire-unit rentals.
- This feature is opt-in per unit and applies only to entire-home listings.
- Calendar URLs are encrypted at rest using AES-256.
- PRP fetches each iCal feed every 4 hours; we never log into Airbnb, scrape your dashboard, or access guest details, payouts, or messages.
- You may disconnect a calendar at any time from the portal.
- You are responsible for obtaining the necessary consent from each underlying property owner before sharing their iCal URL with PRP.
8. Data & Third-Party Owner Information
Delivering services under these Terms may require PRP to receive personal and property information about third-party property owners. You agree to:
- Obtain all necessary consents from underlying property owners before sharing their information with PRP
- Ensure data sharing complies with PIPEDA and Ontario's privacy framework
- Notify PRP promptly if a property owner withdraws consent or requests data deletion
PRP's confidentiality and data protection obligations extend to owner information received in connection with these Terms. Full details in our Privacy Policy.
9. Municipal Accommodation Tax (MAT) Support
Where included in your package, PRP may provide:
- Filing deadline reminders for managed units
- General reporting guidance and template communications
- A pre-filled MAT remittance confirmation email tool — gated to plans with MAT support AND units with valid, Approved permits on file
- Review of client-provided MAT data for completeness (not accuracy)
PRP does not file MAT returns and does not act as your agent with the City. All filings and payments remain the sole responsibility of the registered permit holder for each unit.
10. White-Label & Co-Branding (Enterprise Only)
Enterprise Partnership clients may request a white-label or co-branded arrangement under separate written addendum. PRP retains all rights to its proprietary compliance methodologies, templates, and advisory materials. You may not represent PRP's services as your own without an executed white-label addendum. PRP reserves the right to withdraw white-label access if services are misrepresented.
11. Admin Notifications & Account Reviews
PRP's admin staff receive automated notifications when:
- Your portfolio approaches or crosses your package band ceiling (e.g., 5/5 on Starter)
- A unit hits the 180-night cap or is approaching it (when iCal stay tracking is connected)
- An iCal sync fails repeatedly (when connected)
- A MAT filing is past due (when MAT support is included)
These notifications enable proactive support and may result in PRP reaching out by email to recommend an upgrade, address a compliance concern, or schedule a review. You consent to receiving these communications as part of the service.
12. No Guarantee of Outcome
PRP does not guarantee permit approval, renewal, or compliance outcomes for any unit. All final decisions are made by the City of Toronto. Regulatory requirements may change at any time.
13. Client Responsibilities
- You have legal authority to engage PRP on behalf of each property owner in the portfolio
- All information provided regarding each unit is accurate and complete
- You are solely responsible for: submitting permit applications on behalf of each unit's registered holder; communicating with the City; ensuring each underlying property owner maintains compliance; obtaining consent from owners for data sharing with PRP
- PRP is not responsible for the actions, omissions, or non-compliance of underlying property owners
14. No Legal, Tax, Financial, or Property Management Advice
PRP is not a law firm, accounting firm, or licensed property management company. All services are informational and advisory only.
15. Limitation of Liability
To the fullest extent permitted by law, PRP shall not be liable for:
- Permit denial, suspension, or revocation for any unit
- Fines, penalties, or enforcement actions against you or any property owner
- Loss of income or rental revenue for any managed unit
- Platform delistings (Airbnb, Booking, etc.)
- Any decisions made by the City, regulatory bodies, or third parties
- Losses arising from the actions or omissions of underlying property owners
- Service interruptions caused by third-party processors (Stripe, Supabase, Resend, Netlify)
16. Indemnification
You agree to indemnify and hold harmless PRP from any claims arising from your or any property owner's non-compliance, misrepresentation, unauthorized data sharing, or actions taken based on PRP guidance.
17. Cancellation & Refund Policy
- Client-initiated cancellation: You may cancel at any time via the Stripe Customer Portal or by emailing info@permitreadypros.com. Cancellation takes effect at the end of the current annual term. No refund is issued for the remainder of that term.
- Package upgrades: Available self-serve at any time; Stripe pro-rates the difference automatically.
- Package downgrades: Take effect at the next renewal.
- Unit additions: Charged via Stripe immediately, prorated for the remainder of the term.
- Unit removals: Take effect at renewal.
- PRP-initiated cancellation: PRP may terminate if you provide false or misleading information regarding portfolio size or unit eligibility, or engage in conduct that is abusive, unlawful, or contrary to these Terms. A prorated refund may be considered at PRP's sole discretion.
18. Privacy & Data Protection
PRP collects and handles personal information in accordance with PIPEDA and Ontario's privacy framework. Where you provide PRP with information about underlying property owners, you warrant you have obtained the necessary consents.
Key processors:
- Supabase (US) — database, authentication, document storage
- Stripe (US) — billing, subscriptions, Customer Portal
- Resend (US/EU) — transactional email
- Netlify (Global) — site hosting
Client and owner data is retained for a minimum of two (2) years after service ends to preserve compliance records that may be required for City inspections or legal proceedings. Billing records are retained for seven (7) years for Canadian tax compliance.
Full details in our Privacy Policy.
19. Force Majeure
PRP shall not be liable for failures caused by circumstances beyond our reasonable control, including regulatory changes, natural disasters, pandemics, government-ordered shutdowns, or third-party platform outages. If services cannot be resumed within 60 days, either party may terminate with written notice.
20. Dispute Resolution
- Direct negotiation in good faith for 14 days from written notice.
- Mediation in Ontario if unresolved; cost shared equally.
- Legal proceedings in the courts of Ontario, which have exclusive jurisdiction.
21. Electronic Signatures & Communications
By creating an account, completing checkout, or otherwise indicating acceptance, you electronically agree to these Terms on behalf of your company and your managed portfolio. Electronic acceptance is legally binding under Ontario's Electronic Commerce Act, 2000.
22. Governing Law & Independent Contractor
These Terms are governed by the laws of the Province of Ontario, Canada. PRP operates as an independent contractor. Nothing in these Terms creates an employment, agency, or partnership relationship between PRP and the Client.
23. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated by email and posted to this page with an updated effective date. Continued use of PRP services after a change indicates acceptance.
24. Contact
Questions about these Terms: info@permitreadypros.com
Permit Ready Pros Consulting Inc.
Toronto, Ontario, Canada
permitreadypros.com/property-managers